Bio: Jim O’Hare has spent the last 36 years in software services, 22 of which focusing on contract lifecycle management, predominantly in the procurement, healthcare, energy, technology and commercial contracting areas. Having spent much of his career working with global 500 organizations and CLM software vendors including Emptoris, Apttus, and Conga, Jim focuses on customer success and brings experience in over 400 CLM implementations. He specializes in change management, CLM current state analysis and visualizing solutions.