Revving up litigation responses for an automotive giant

Challenge

• As one of America’s largest automotive manufacturers, the client was facing an increasing number of breach-of-warranty claims from consumers across the U.S.
• The client’s legal department had its hands full, as the claims kept coming and each one had to be responded to within a specified time period. The team quickly realized that they needed an efficient and scalable way to manage the claims on an ongoing basis, without overwhelming internal resources or driving up costs.

The Solution

A faster, smarter legal lane

• LegalEase brought together a global team to address the client's problem, with experienced automotive warranty attorneys at the wheel.
• We designed our approach for speed, scale, and sector-specific expertise.
• Within 24 hours of each claim hitting our desk, the team had evaluated liability, assessed risk, and made an informed decision on whether the vehicle warranted a repurchase under state Lemon Laws.
• We topped this up with a flat fee to keep costs predictable.
• It was a move that brought financial control to a highly volatile moment.